The Company provides contact channels for any complaints and whistleblowing from internal and external sources, and sets up a system to handle such complaint proceedings appropriately. Measures are also taken to protect and safeguard the secrecy of complainant’s information as given below:
- the Company provides contact
channels for any complaints and whistleblowing from
internal and external sources, and sets up a system
to handle such complaint proceedings appropriately.
Measures are also taken to protect and safeguard the
secrecy of complainant’s information as given below:
1.1 Telephone calls to the chief internal auditor at 0 2764 6200
1.2 By post or in person
The Company also provides a suggestion box in common area for depositary issues or complaints at the earliest opportunity. Submissions are collected by Head of Internal Audit on a weekly basis. The Company also opens up the following communication channels to facilitate the submission of wrongdoing reports:
- - E-mail: Independent-Director@goldenland.co.th
- - Mail : Chairman of Audit Committee
Golden Land Property Development PLC
20th Floor, Mitrtown Office Tower, 944
Rama 4 Road, Wang Mai, Pathumwan,
- Complaint proceedings
Upon receiving the whistleblowing or complaint, the Company will compile, process, crosscheck the information and undertake measures to mitigate the damage to those afflicted, taking into account the overall damage, after which the personnel in charge will follow up the actions taken and inform the whistle blower / complainant alongside the report submitted to the President, Executive Chairman, Audit Committee, and the Board of Directors accordingly, as the case may be.
- Protection measures
To safeguard the rights of whistleblower / complainant or those who cooperate in the fact-finding and 106 Golden Land Property Development PLC investigation, the Company will not disclose their names, address, photo or any other personal information, and undertake protective measures in the case where the whistle blower / complainant view their life unsafe or in trouble. Those afflicted from the case will be duly taken care of under the appropriate and fair proceedings, whereas those under investigation and found guilty of unethical acts towards business conducts and anti-corruption policy2 will be subject to disciplinary actions in accordance with the Company rules and regulations or sentenced by relevant laws.
2Please see Anti-Corruption Policy in the Company’s website www.goldenland.co.th